How the Voice Call Wellness Check-In Service Works:

• Step 1: Schedule Set-Up:

  • The person in need of the Voice Call Wellness Check-in service helps us select their own check-in schedule by voice call, setting up Check-Ins for their account as often as three times a week. We recommend three regularly scheduled check-ins per week on different days to help ensure the well-being of our members.

• Step 2: Voice Calls: 

  • Next, they will be called at the appropriate times, up to three times each week, by our call personnel.

• Step 3: Notification of Contacts: 

  • If they do not answer the check-in call at the selected times, we will try again up to three times. If there is still no answer, we will, at the customer's choice: voice call, email and/or text message the contacts that the user has designated as opting in to receiving emails and text messages for missed check-ins. The user may also change their contacts' email or text messages and add or remove additional contacts any time they need. Immediate notifications to contacts if a check-in is missed helps to promptly ensure their well-being.

*International Calls and non-English speaking languages are not supported at this time.

*The Wellness Check-In System should not be used as a replacement for in person observations by medical professionals.